The following applies to every booking made on this site. The cancellation policy comes first: it is what people come here to find.
Cancellations must be requested in writing, to contact@partnershotels.ma. The date taken into account is when your message is received.
Stays offered under the IB Signature name are sold by Partners Hotels SARL AU, a single-member company with share capital of MAD 1,450,000, registered at 24 boulevard Rachidi, 20070 Casablanca, Casablanca commercial register no. 114465, ICE 000027671000074, tax identifier 01087703.
Contact: contact@partnershotels.ma · +212 661 21 56 98
IB Signature provides furnished apartments for short and medium-term stays in Casablanca and Marrakech. Every home is run by the house’s own teams. A booking covers one named apartment, for set dates and a set number of guests: it confers no right over any other apartment, and the stated number of guests may not be exceeded without written agreement.
The price shown is for the whole stay, taxes and fees included. It covers end-of-stay cleaning, bed and bath linen, and water, electricity and internet charges. It is firm once shown for given dates: it cannot be revised after the booking is confirmed.
Where local tourist tax is not included in the displayed price, it is shown before payment.
Two means of payment are offered when both are available: bank card, or bank transfer.
Card payment is handled by the booking engine’s payment provider, on its own secure pages. IB Signature never sees card details: neither the site nor its staff view, record or store them. The booking is confirmed as soon as payment is taken.
Bank transfer works differently. The site records the request and immediately provides Partners Hotels’ bank details together with a reference. The transfer must be ordered within 24 hours. The requested dates are held for 48 hours: without a transfer received within that time, they go back on sale without further notice. The booking is confirmed only once funds are actually received. Any bank charges remain with the sender: the exact amount stated must reach the account.
The exact address and access details are provided once the booking is confirmed. Check-in is from 15:00, check-out before 11:00. These times are the same for every apartment and whatever the length of the stay. Check-in is self-service: there is no closing time, and you may let yourself in at any hour of the night after 15:00. Adjustments may be granted depending on the bookings that follow; they may not be assumed before written confirmation.
Identity documents are required on arrival for every adult guest. This is not discretionary: Moroccan regulations require the host to keep a register of people accommodated. A guest who refuses cannot be admitted, and the stay remains payable.
The apartment is handed over clean and in working order. Guests use it reasonably and return it in comparable condition, normal wear excepted. Parties, events and hosting undeclared people are not permitted, nor is any activity contrary to law or to the building’s rules.
Damage found after departure is reported to the guest, with supporting evidence, within [period] days, and is charged at the cost actually incurred. [State here whether a deposit or card hold is taken, its amount and when it is released.]
IB Signature is liable for its own failures in making the apartment available. It is not liable for theft, loss or damage to guests’ personal belongings, nor for the acts of third parties or events beyond its control. Guests are advised to hold personal liability insurance for the duration of the stay. [State your own insurance cover and insurer here.]
The information requested when booking is used to set up the stay, to keep the register required by regulation, and to reach the guest. It is neither sold nor transferred. How it is processed, how long it is kept and how to exercise your rights are set out in the privacy policy.
Complaints should be sent to contact@partnershotels.ma and receive a written reply. These terms are governed by Moroccan law. Failing an amicable settlement, the courts of Casablanca have jurisdiction.
Last updated: 2026-09-04
